Customer Case Studies

Cloudshark is revolutionizing the way that service providers, financial and medical firms, enterprises, SaaS providers, governments, universities, and their IT teams collaborate with themselves and their customers on network issues. Here are some examples.

	Dyn, Inc. Provider of Managed DNS, Email, and Remote Access - World Class IaaS Read the case study. Dyn, Inc. practically invented the term IaaS, or Infrastructure as a Service. Their customers for DNS, Email, and other services include big names like Twitter, Spiceworks, Etsy.com, and CNBC. CloudShark has allowed Dyn to drastically increase the speed and simplicity with which they deal with packet captures, as well as collaborate effectively with their team and customers.
	Front Porch Application Provider of In-Browser Customer Messaging for ISPs and Retail WiFi Read the case study. Front Porch’s unique products and services allow Internet Service Providers and Retail & Venue Wi-Fi operators to maximize their ability to communicate with their customers via in-browser messaging. By integrating CloudShark uploads into their appliance using the CloudShark plugin for Wireshark, Front Porch was able to automatically gather and centralize crucial support data in minimal time. The results are a better workflow, easier collaboration with the team, and happier customers overall.
	Catchpoint Application Performance and Monitoring Specialists Read the case study. Catchpoint is a leader in infrastructure monitoring for Cloud based service applications. Packet level network analysis is critical to ensuring their customers’ satisfaction. With over 100 monitoring sites, collecting and sharing all of that capture data is extremely challenging. CloudShark’s ability to store, organize, and share capture files and analysis from multiple locations has increased the efficiency and reduced the complexity of Catchpoint’s network troubleshooting, speeding up their processes exponentially.
	TalkFree International and Mobile VoIP Provider Read the case study . As part of their mission to deliver high quality affordable telephony, TalkFree relies heavily on network capture tools. But securing and sharing those network captures is a bottleneck for any service that relies on them for support and troubleshooting – one that not many companies realize. CloudShark’s first of its kind web-based capture management and analysis system has transformed the way that TalkFree collaborates and troubleshoots their networks with their customers, saving time, money, and headaches.